Returns Policy

Introduction

We want you to be completely satisfied with your purchase from Love & Willow. If you're not happy with your order, we offer a simple returns process to make things right.

Return Period

You have 14 days from the date of receipt to initiate a return. This applies to all products unless they are damaged or faulty, in which case they can be returned at any time.

Return Process

Refund Process

• Refunds will be processed within 14 days of receiving your return
• Original shipping costs are non-refundable
• Return shipping costs are the customer's responsibility

Exceptions

Some items may not be eligible for return due to hygiene reasons or if they are personalized. We will clearly mark these items on the product page. Damaged or faulty items can be returned at any time.